I asked him to take me here. After coming to agreement with Donald that I should no longer be at his apartment, I told him that it would be best to take me to Cedar Rapids, more specifically, the airport in Cedar Rapids, so I could have the possibility to talk to people about rescheduling a flight home. I also knew it would be better to search for hotels here, knowing the possibility of kiosks or service agents available to help is high. I find myself in the lobby, looking about for clues to the nearest servicemen.
The airport is dead. All of the shops are closed for the night, dark and shut away by metal lattices. No lighted signs here. Most of the airport employees are nowhere to be seen; the ticket counters, empty, the floors, dotted with custodians. I guess I’ll have to phone Travelocity.
As I walk further into the lobby, a group of people pour out of the main terminal, from what I assume to be the last flight from Chicago into Cedar Rapids, the 9 o’clock. I notice, luckily, that I still have the long, white tag attached to the top of my suitcase, the one from baggage claim from my original flight into Iowa. If anyone was really discerning enough, they would notice that the Mexican with the huge suitcase, too large an overhead compartment, was not missing one. I already felt out of place as it is. It’s worse that I look like a terrorist.
I watch the travel ridden passengers scurry along towards the conveyor belts. I too follow suit, feeling more self-conscious as I trail the small bunch, realizing the inconsistency of pulling a piece of luggage tagged for ‘check-in’ before the conveyor belts even start moving. I manage to walk off to the side after entering the ‘Departures’ wing. Along the left wall are several small booths advertising different services, from Car Rentals to Airport Shuttles. The right wall consisted of a few rows of conveyors. I also notice, much to my delight, a flat maroon kiosk contraption erecting from the wall, decorated in backlit ads for different hotels and as well as two courtesy phones, for, I guess, convenience.
Acting as nonchalantly as my body is able, I rush across the open path of the room towards the kiosk, making sure my eyes faced a direction other than that of the people who saw me come in; like an ordinary air traveler with deadlines. I study the different options, judging each hotel by its amenities, but mainly by its visual layout. I call the Country Inn & Suites asking for a quote, but mid-call I notice at the next station a sign that reads “Crowne Plaza – Free Wireless Internet – Downtown Cedar Rapids”. I’m sold. I figured after having such a shitty three days, full of awkwardness and once-a-day meals, it was time I splurge a bit on myself, as I usually do in times of stress. I’d stayed at one of these before in San Antonio and remembered it to be a fanciful place, aside from turning a Hulk-like green from a neglected and dark jacuzzi, and knew that there was a high probability of me staying in town for more than just one day, so atleast I could walk around downtown and see the sights. I immediately and kindly talk my way out of my current call, hang up and dial ‘5′. A girl named Jenn answers, and immediately I feel a certain affinity towards her and her establishment. She tells me that a shuttle is on its way.
I wait outside of the airport in the area dubbed ‘Ground Transportation’ for my shuttle to arrive. Meanwhile, I use my ever-dieing cell phone to call Travelocity to see about the rescheduling of my flight. After the long wait through various automated screening mechanism, in which numbers were to be pushed only to have you wait another five minutes, I am directed to a man of who I can only tell is not of American decent. I recognize later, after the exchange of a few words that the fellow is probably Indian, since that seems to be the in thing nowadays, outsourcing Customer Service to India.
Me: “Yes. Hello. I recently used ya’lls site to purchase a flight to Cedar Rapids from Harlingen, but there’s been a change of plans. I need to reschedule my flight back to Harlingen on the soonest available flight possible.”
Service Guy: “I see sir. In accordance with Travelocity Customer Care Policy, would you please give me your Trip ID number.”
He responds in a tone which makes me think he didn’t even listen to anything I said because this was to be his response anyways. I search the confines of my satchel for my number, remembering it to be in the back pocket. I think.
Me: “Umm… I’m sorry sir. I can’t seem to find my my number. Is there any other way you can look up my itinerary?”
Service Guy: “Yes. Please tell me the digits of your credit card number along with the expiration date and the security code on the back.”
I tell him the numbers for my debit card. They don’t seem to match up. Same for the numbers on my credit card. Nothing.
Me: “I guess you really can’t help me right now until I get back to my hotel room and check my email.”
Service Guy: “Is there anything else I can help you with?”
Me: “Well. Just tell me, hypothetically, how much it would cost me to change my flight back to Harlingen from Cedar Rapids if I had an original itinerary of such and such dates.”
Several minutes pass.
Service Guy: “With all Travelocity flights, there is a service charge of one-hundred dollars to change your flight in addition to the change in flight cost. The soonest available flight back to Harlingen is tomorrow at 10 AM and would cost seven-hundred and forty six dollars.”
“Holy crap!” I think. I totally forgot about the change in flight cost. The last time I used Travelocity and changed a flight was about a month ago when I flew Jennifer up to see me in Houston. I purchased the ticket at the spur of the moment so it was already at the maximum cost. And I had changed it within a day’s booking. This is bad. Real bad. Got to think of something.
Me: “But you don’t understand, Sir. There’s been a death in the family. That’s why I’m flying back. Isn’t there some sort of waver or something? I’m just a college student.”
Service Guy: “Yes sir. There is the possibility of qualifying for bereavement waver. But you will need your Trip ID for that.”
Me: “Okay. I’ll be calling back as soon as I get to my hotel room. The shuttle is here to pick me up anyways. Thank you.”
Service Guy: “Good night, Sir, and thank you for choosing Travelocity.”
Thank goodness. A way out. Fuck. I thought I was really screwed this time.
A white van tattooed with the the words ‘Crowne Plaza’ pulls up curbside. I walk towards the van, as do a couple of airplane pilots and a stewardess, calling Cedar Rapids home for the night, just like me.
Everyone gets into the van, tired from the workday. I had but woken up a few hours earlier, so I was awake in slight haze from oversleep and fluorescent lights. Suddenly, the pilot next to me starts talking.
Pilot 1: “So where are you from, Bud?”
Me: “Me? Oh. I’m from Texas.” This should be harmless, right? Friendly small talk?
Pilot 1: “Texas! That’s a long way from here. What you doing in the middle of Iowa?” Shit. What should I tell him?
Me: “Oh, I’m just here visiting some friends in college.” The hole just keeps getting deeper.
Pilot 1: “Really? Why didn’t they pick you up?” Oh no…
Me: “Actually, they just went camping in Wisconsin, but I should be seeing them tomorrow.” I hate this.
Pilot 1: “You go to the University of Iowa?”
Me: “No, sir. I go to school in New Jersey.”
Pilot 1: “New Jersey? You mean Rutgers?”
Me (bashfully): “No. I go to Princeton.”
Pilot 1: “Princeton! That’s a very good school young man. What are you studying?”
Me: “Civil Engineering.” I feel sick.
As fast as our conversation went from good, friendly small talk, my mind went into a guilt spiral. My face is sullen and here I am again, in a van, staring blanking in front of me.
Here was this nice, innocent, sweet man trying to have a nice talk with me, and I couldn’t even tell him the truth about things that shouldn’t matter. I hate lying. I’ve done it all my life and I’m good at it, too. I have to stop this. This isn’t right. The pilot turns and notices a pale look in my face. Just like I wanted him to. He looks concerned.
Me: “I’m sorry, sir. I didn’t really tell you the entire truth just now. My grandmother just died and I’m not entirely here right now. I just didn’t know what to say.”
Pilot 1: “Oh. I’m so sorry.”
Me: “It’s okay. I just have to reschedule my flight so I can get back as soon as possible.” Fuck it. I’d rather be the one to go to hell than have these nice people have to suffer for me. This thought always crosses my mind. If only he knew the real reason for me leaving.
The stewardess overhears our conversation and adds her two cents.
Stewardess: “You know, if you call whatever airline you’re on and tell them your situation, they should be able to help you. They may even give you preference.”
Me: “Thank you. That’s exactly what I’m going to.”
The van turns on a couple of streets and we find ourself at the marquee of the Crowne Plaza Five Seasons. I had no idea there was more than four. We step off of the van and the handsome generic white man in his mid-twenties that drove helped unload the vehicle. This is the first hotel I’ve ever been to where the main lobby is not at the first floor. Much to my surprise, the first floor is nothing but a bunch of elevators. I take one up to the next floor, pressing the button labeled ‘2 – Lobby’.
The hotel is extremely Iowa. It’s pretty to look at all together, but when you start noticing each of the items in the room by themselves, they’re all pretty boring and dated. The carpet is a dullish green and the walls are faux painted in light brown. Enormous long drapes that hang from the two-story ceiling are also the same ugly brown. I felt like I was in a hotel set for ‘That 70’s Show’.
I make my way to the front desk and a friendly face asks how she can help me. I glance at her name tag and recognize her name is Jenn – the same friendly girl whom I called earlier.
Me: “Yes, I have a room reservation for Robert Campos. I just called not to long ago.”
Jenn: “Sure thing. Let me see… Yes. We have you right here, Mr. Campos. I just need to see your credit card for verification.”
I hand her my card, aware of the fact that my face looks very worn and exhausted. I’m also a bit hungry.
Me: “Here you go. Sorry I look so tired. It’s been a long day.”
Jenn: “That’s okay. I understand. Here’s your credit card, Mr. Campos, and you’ll be staying in room 621. It’s in our Quiet Zone which means no housekeeping between 9 PM and 10 AM so you can have a good night’s rest. And, in case you’re hungry, I’ve written the extension to Room Services for you so you don’t have to go looking for it.” Man! She knew I was hungry.
Me: “Wow. Thank you… very much, Jenn.”
Jenn: “Is there anything else I can help you with?”
Me: “Nope. You’ve pretty much cover just about everything. Thank you very much.”
Jenn (with a smile): “You’re welcome. Enjoy your stay at the Five Seasons.”
I walk back to the elevators, astonished by the outgoing, friendly people I had met in the past hour. It was exactly what I needed at the moment. She made my day worth living that much more.
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